Privacy Policy

Last updated: 2025-11-15

Introduction

At Refrain.ing, we take your privacy seriously. This privacy policy explains how we collect, use, and protect your personal information.

Information we collect

• Account information (name, email, phone number)
• Call transcriptions and recordings
• User data and preferences

How we use your information

• To provide daily support calls
• To personalise your experience
• To improve our services
• To send call summaries to approved contacts (if enabled)

Data security

We use industry-standard encryption to protect your data. All calls are encrypted during transmission and at rest. We never sell your data to third parties.

Your rights

• Access your data at any time
• Request deletion of your account and data
• Opt out of certain data processing
• Export your data in a portable format

Contact us

If you have questions about this privacy policy, contact us at privacy@refrain.ing